The Freedom Self Storage FAQs answer the most commonly asked questions we get from customers about renting a self storage unit. It also answers questions about RV storage, storage tips, storage unit policies, and more. If you have a question that is not answered here, feel free to contact us.
What Are Your Office Hours?
- Tues – Fri: 1 pm – 6 pm
- Sat: 9 am – 4 pm
- Sun / Mon: Closed
What Hours Do I Have Access to My Storage Unit?
- DAILY from 6am to 9pm
What Site Security Do You Provide?
Freedom Self Storage in Shelton has several security features that will help to keep your stored possessions safe. The facility has numerous surveillance cameras installed that monitor the property 24 hours a day. At night, the storage facility and parking area well lit. In addition, the facility is fully fenced and gated.
What Payment Options Do You Accept?
We accept Visa, MasterCard, Cashier’s Checks, Money Orders, Personal Checks, Business Checks, and Cash.
Do You Offer Autopay?
Yes, we make it easy for you to handle your monthly payment and to avoid late fees. If you want to get set up on Autopay, please visit our Site Manager during office hours to fill out an Authorization form.
What is a Drive-Up Storage Unit?
At Freedom Self Storage, all of our storage units are Outside Drive-Up Units with roll-up doors. Because these units are on the ground floor and have large doors, they allow you to conveniently park in front of your unit and unload your belongings directly from your vehicle, truck, or moving van.
Do You Provide a Lock?
Yes. We provide you with a lock when you rent with us. Note that you’ll be the only one with a key for your disk lock, so store it in a safe place.
Is There a Minimum Term?
We are happy to rent a storage unit to you for at least one full month. After that, you can rent month-to-month.
How Long is the Lease?
For our customers’ convenience, we offer a month-to-month lease. So whether you need a storage unit for one or two months while you remodel your home, or you are downsizing and need long-term storage, you can storage your goods with us knowing you can move out at any time.
How Do I Cancel My Lease?
When you decide to move out, please give us a 10 to 15 day notice so that we will know what type of storage inventory we will have for future customers. Also, to avoid an additional month’s rent, be sure to vacate your storage unit by the last day of the month. We do not prorate rent when you move out.
May I Install Shelving?
No. If you want to use shelving in your unit, you will need to purchase and use free-standing shelves.
Is There a Place to Dispose of Garbage?
Unfortunately, no. All items stored in your storage unit must be removed when you leave. Please be sure to dispose of your garbage at home.
If you have a question that wasn’t answered on this Freedom Self Storage FAQs page, please give us a call.